EDPM Live: User Guide – Frequently Asked Questions

1.  I am concerned about the security of results on the Internet. How secure is my data on EDPM Live? 

EDPM Live uses SSL 128-bit encryption to secure your information, which not only meets federal regulatory (DOT) requirements, but also meets or exceeds almost all accepted business transaction standards.

3. I have a user name and password, but I can not get the page to work on my browser. How do I fix this?

You may want to check the following:

1.      Make sure that the IP address (web link) that you’re using is:  https://www.edpmlive.com. Please note that this is an ‘https:’ site, not the standard ‘http:’ site. You can either type in the address directly onto your web browser or follow the links to EDPM Live from our website, http://www.edpm.com.

2.      Ensure that you are using the correct username / password for EDPM Live; there may be other  services (e.g., background checks online system) for which you have differing username or password

If these suggestions do not resolve the issue for you, please contact us so that we may look into it for you.

4. When I try to log in I get a Security Alert pop-up that says there is a problem with the security certificate. What is this and should I be concerned?

No, you should not be concerned. The security certificate for EDPM Live has been issued through Go Daddy Secure Certification Authority and is valid through 2/19/2010. The Security Certificate ensures the identity of the remote computer you are trying to access. If you are receiving a Security Alert, it could mean that the link you are using to access the site no longer matches the address listed on the certificate. If you are using a shortcut or bookmark to access the site, please delete it and create a new one using the address https://www.edpmlive.com. If this does not work for you, or you do not wish to do this at this time, you can still access EDPM Live by clicking ‘Yes’ to continue.

5. When I log in there is a message that says I am one of multiple users. Can other people see my company and employee information?

No, your information is secure. That message indicates the number of users who are currently accessing the EDPM Live system. However, the other users can only view information regarding their companies, just as you can only view information on your company.

6.  If I close the web browser instead of logging out, how long before I can log into the system again?

Five to fifteen minutes, depending on server traffic.

7.  I have multiple companies. Can I view the information for all of them?

Yes. You can be given access for each company that lists you as a contact. However, with multiple companies, you may need to switch between companies and view the information for each separately.

8.  How long does it take for a result to show up on EDPM Live?

As soon as the result has been entered into the system at EDPM, it will appear on EDPM Live.

9.  I can not find the result I am looking for on EDPM Live. Where is it?

The most common reason for not being able to find a result is that the testing process has not yet been completed.  While almost all negative results are available within 24-48 hours, there may be some testing for which the laboratory is still processing the specimen or the Medical Review Officer (MRO) is completing a test review.  Keep in mind that for all laboratory-based testing, a result will not be displayed on EDPM Live until it is an MRO-verified “final” result. 

If you want to check on the status of a specific result, please email reporting@edpm.com and include the following information:  Name and SSN (Employee ID) of the Donor, Your Company Name, and Date/Location of Collection.

10. I am viewing the Pending Random list and an employee who is no longer with the Company is listed as “pending”. How do I get this removed?

Once a person has been selected for a random, the system lists them has having a pending random test. Typically, this is removed when a test result is entered into the system. However, if the employee leaves your company before a test can be taken, the pending random is left in place. If this is the case, please email the Randoms Department at randoms@edpm.com with the request and they will be able to remove the pending random for you.

11. Why can I not make changes to my employee pool?

It is possible that settings need to be adjusted. Please contact us and we will correct this issue for you.

12.  There are fields under my company or employee that I can not access. Why is that?

For data management and security reasons, there are some fields (e.g., Participant ID) that are for internal use only and cannot be altered via EDPM Live.  This restriction ensures that critical employee or Company information is not accidentally removed from the EDPM testing database. 

13.  I tried to view my collections sites, but this section does not appear to be working. How do I find my collection site information or setup a new facility?

This function is currently not available. To receive your collection site information or to request a new facility be set up, please email clientservices@edpm.com.